![]() ![]() The following applications are available in the Service Optimization suite and do not have special installations:Įnables location-based services such as scheduling based on the real-time locations of engineers.Įnables dispatchers to view, process, and schedule work orders. Optimized service scheduling and routing for maximizing productivity and customer satisfaction.Įnables field engineers to communicate with Service Optimization, receiving assignments and data and sending updates, via mobile devices such as smartphones. Workforce planning for optimal staffing and deployment based on the forecasted workload. It contains the following installable applications:Īccurate forecasting of the expected service workload based on historical volumes and assumptions about the future. Service Optimization is the name for the entire ClickSoftware product suite. It is essential to read this section before you proceed with the installation. Such a configuration is easier than a full, production-oriented installation. In addition, the section explains how to install a standalone configuration, that is, a single-computer configuration for development and demonstration purposes. ![]() The purpose of this section is to explain the proper procedure for setting up and connecting these components. The Service Optimization suite is made up of several components, and it is installed on multiple computers.
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